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Security and Privacy - Customer Service - ShippingSecurity and Privacy: Our site is tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB. All of your personal information is kept privately behind the wall of our secure server. We do not release any client information to anyone. We do not sell, trade or share our mailing list and/or client list with anyone, ever. We email our newsletter only to customers and to people who sign up for it. A link to unsubscribe is located at the bottom of every email we send, and unsubscribing will place your email address in our "do not contact" list so we cannot add you back to our mailing list by mistake. Our email list services are provided by Constant Contact, a respected and certified email company that complies with all relevant protocols for handling emails, subscriptions, etc. |
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| Contact Customer Service 541-752-7418 store@avalonwine.com Avalon Wine & Northwest-wine.com Shipping Methods - Definitions and Policies Shipping small production Northwest Wine is different than shipping widgets. Most orders ship within a week but because we work with tons of small producers, there can be delays. We will contact you by email or phone if your order will not ship within 8 business days. If you have a deadline by which you need the wine delivered, please let us know and we will make every effort to meet it. Ground shipping is the most cost-effective method of shipping wine. However, wine can be damaged in transit by extreme temperatures, hot or cold, particularly when Ground shipping is used. We have very favorable shipping rates for 3-Day and 2-Day Air shipping - consider upgrading to Air shipping in weather extremes. We are cautious about shipping wine and check temperatures along all shipping routes daily. We will contact you regarding weather delays - you may request that we hold your shipment for optimal weather, or you can choose to upgrade to Air shipping. If you choose Ground shipping and authorize us to ship in questionable weather, we cannot replace your wine nor refund your money if it is damaged by heat or cold. Wine shipping laws require that a person 21 years or older sign for the wine shipment. Wine cannot be left at your front door. Please consider shipping wine to your work address where an adult is more likely available to sign. We ship mostly by FedEx. Let us know if you have a shipping carrier preference. Wine cannot be sent to PO Boxes.
When we ship your order a shipment confirmation message is sent to your email address. Your tracking number and links to track your package are included. If tracking info does not come to you, give us a call and we'll track your package for you. Link to FedEx tracking: http://www.fedex.com/us/ Does choosing Next Day Air mean my order will arrive tomorrow?
Free Cellaring in Bad Weather Avalon will cellar your wine purchases for up to 10 weeks from date of purchase if the weather is too hot or too cold, or longer if extreme conditions or locations demand it. Let us know if you'd like us to hold your shipment in the notes field of the shopping cart, or call us at 541-752-7418, or email us at store @ avalonwine . com. If the weather is bad, we'll contact YOU. |
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